Our Policies
By registering and using our services, you agree to adhere to Our Terms & Conditions:
Service Policy:
We have a 3-hr minimum requirement for all jobs requested. Even if you do not need your sitter for the full minimum time, you must pay them as such.
The agency fee of $25/day will be ran with the card on file at the time of making a request.
All sitters are to be paid for the full time they were booked, even if you opt to let them go early. They are to be paid directly in cash, check, or payment apps are accepted, payment is due at the end of each sit. If you will not be home to pay them, please leave payment for them ahead of time & let them know where to retrieve it. Communicate with your sitter prior to paying her to ensure your payment is correct. Any mis-payments that need to be handled by our office will be charged to the card on your account along with a $5 service fee.
All clients are to strictly adhere to the Pay Rates outlined on our pricing page.
Cancellation Policy:
There is a $25 Cancellation Fee for any job cancelled within 24-hrs before its scheduled start time. (Jobs cancelled in advance of the 24-hr mark do not incur any additional cancellation fees). 100% of this fee is passed onto the sitter to compensate for lost hours.
We will not issue refunds for any placement fees should you opt to cancel your request after a sitter has been assigned. However, we will refund your placement fee if we were unable to find you a sitter prior to cancellation.
Additionally, if you are unable to give more than 5-hrs notice and have to cancel, the full charge of the job is due to the sitter. The only time we waive this full charge within 5-hrs of the job start time is when you are unable to reach the agency to cancel, in which case the $25 cancellation fee will apply.
Inclement Weather Policy:
Our clients can cancel due to weather conditions giving at least 3-hrs notice (from the sit start-time) without incurring any last-minute cancellation fees. There will be no refund for the scheduling fees for the sits that have been placed. If parents choose to cancel their sits because they aren't going to be heading out of the house or they don't feel comfortable having the sitters travel in inclement weather, just give Coast to Coast Nannies a call. We allow sitters the same courtesy to cancel during this time as well.
Sick Child Policy:
We defer to (and strictly follow the advice of) doctors and nurses regarding disease transmission so as to protect every single preemie, infant, toddler, and child in our care, as well as to keep our sitters safe & virus free.
TO PROTECT ALL CHILDREN, PARENTS AND SITTERS: Only if the illness is non-contagious will we send sitters to your home. If you have a sitter scheduled and your child comes down with a contagious illness (even if it is "just" the flu or cough/cold), you MUST cancel; even if no fever is accompanying the contagion.
If your child is sick with something that is not contagious and you have a doctor's note stating that he/she is of no risk to others, of course you can keep your sitter! Otherwise, our sitters become exposed themselves and then also become vectors of spreading the disease to other children in their care.
It is best to cancel in advance if your child comes down with something and only be charged the $25 cancellation fee than to have to pay your sitter in full for the entire sit that she cannot do!
Client Responsible Use Guidelines Policy:
Upon registering, you are asked to agree to additional Terms and Conditions, all of which are outlined herein:
To participate in this service you agree to abide by the following appropriate use guidelines with respect to using a "sitter," which refers to all types of sitters, helpers, nannies, etc. within the network. By way of example, and not as a limitation, you agree that when using this service you will not:
Schedule a sitter outside of the service. You may ask a sitter if they're available for a given date/time, but all jobs MUST be scheduled IN ADVANCE prior to the sitter's arrival through our service and not solely through a verbal discussion with a sitter. If it is not scheduled online, the sitter is NOT permitted to come. Therefore, please be sure to follow through with your formal online request in advance, and do not wait until our office is closed on the day-of to submit it, lest it not be honored.
Clients can submit last minute requests themselves up to 4 hrs prior to the sit start time, so as long as you post your request & your sitter picks it up prior to arriving at your home, you can schedule short-notice requests yourself even when our office is closed. If it is less than 4 hrs notice and our office is closed, you will not be able to secure a sitter but we look forward to helping you next time.
Conduct illegal or child-endangering activities in your home such as drug or alcohol abuse in the presence of your sitter. This includes the presence of drug paraphernalia or conduct under the influence that may cause our babysitters to feel uncomfortable.
Keep in plain view inappropriate media. This could include materials that are sexually explicit in nature.
To make communication with your sitters clear & transitions of leaving the household smooth, we highly recommend you provide the following information to each sitter:
A schedule of naps, bed times, dinner/snack times, practice times, etc.
Medical and/or allergy information about your children
Expectations for your home, such as screen time, homework time, time outs, etc.
Emergency contact information
Your anticipated return time and contact information
If parents are late coming home & have not notified the sitter, we have an escalation process for the situation. If the family registration is missing any of the information needed below, the proceeding step will be followed at the 30-minute milestone. Ex: If no emergency contacts are listed, the police will be notified after parents are 60-minutes late without communication.